When looking at opinions on the sentiment heat maps, it could previously be a long scroll before you could see opinions on the subject you're interested in. So we've made this easier by adding a search option.

The task reports (which can be found under 'Actions') have been split into separate reports to improve loading times. And a new report has been added to this suite, enabling you to view comments from the guest alongside the task category and question score.

The branch information report (which can be found in the 'Data' section on The Hub) now contains data on users. So you can see which branches are visible to which users and which branches a give user can see. There is also an option to search by manager.

The templates for the daily and weekly task reports that are delivered by email now have an extra table listing the number of open tasks by category.

The dish ratings heat map now has extra columns showing sentiment (positive, negative and net) in addition to the dish KPIs from the survey. This can be viewed by dish or dish type, and expanded out to view by locations.

If you wish to make an appeal on a mystery visit report, you can now do this via The Hub. From the visit report in the inbox, go to the Appeals tab and enter what you wish to appeal. This will often be one or more questions but there is also an option to comment on the conduct of the visit. Some clients may also wish to record circumstances which would not affect any score but which should be taken into account. There is also an option to limit the number of appeals that can be made by a single branch in a given number of weeks.

There is now a distinct icon for employee surveys in the inbox. Previously they were hard to distinguish from other visit types.

A couple of changes have been made to the competitors page on the reviews heat map. It now lands on the option grouped by branch, as this is usually the preferred option. Also, the order of the columns has been updated so that the competitor stats are adjacent to the competitor names.

The weekly email report template now has an extra table where you can view a list of task categories showing a count for each.

The photo gallery in The Hub has a new multiple download feature. Just select the images you wish to download, and click the green button to save them to a folder on your desktop.