The identity provider that handles your login now displays a friendlier URL (login.hgem.com) in place of the previous convoluted one. We have also dealt with an issue where sessions were needing to be reset.
For those using our beta sentiment analysis, there is now a new heat map for Net Sentiment Score using sentiment from reviews and NPS questions. This is calculated in the same way as Net Promoter Score (% positive - % negative) and you can see a colour-coded breakdown by location, reporting period, etc.
We're please to announce an integration with toggle. If you use HGEM for guest feedback and have an account with toggle for digital gift cards, then you can issue cards directly from The Hub when responding to guest feedback. If you would like us to set this up for you, please speak with your Success Manager at HGEM.
There's now a dedicated 'media' tab on the inbox where you can browse and filter images. Each image is labelled with the location and date.
We have added icons for visit type (and in the case of reviews, the review source), simplified the design, and condensed them so that more can be viewed when scrolling. You can hover over a tile for more info (Visit ID, Visit type, Area). And icons appear on the right where there are photos and/or actions:
We've introduced two new new heat maps, designed to help you drill into the stats around Net Promoter Score:
We've increased from 3 to 10 the number of social advocacy channels to which we can refer happy customers from your survey site if they've indicated that they've enjoyed their experience. A clipboard enables them to copy their comments.
We've made it easier to see where you are in the main navigation. And the page ellipsis has been expanded so you can go straight to the 'Print' and 'Export' options.
To support clients requiring mystery guest audits outside the UK we have created an integration with Shopmetrics, a system used by many mystery shopping suppliers. This means that we can import data and photos from audit reports to display in our own way in The Hub.
Many of you use custom date periods for visits or reporting. We have expanded this functionality so that you can have custom quarters, months and weeks organised in a hierarchy. Just send us your calendar and we'll adapt it for importing. You'll see this new hierarchy in a redesigned date filter (see below), which also displays the start and end date of a period when you hover over it. The new reporting periods can work independently of scheduling periods and Hub reports are being updated to use them.