It's useful to see all your branches grouped by area and region. But sometimes it may be better to see them in an A-Z list without any grouping. This option was recently made available in most heat maps.

Here’s a lovely new feature for those who tag questions for ‘bonus’. There’s an extra button on the Location vs Question heat map where you can look at the pass rate by question. In other words, how often does each question cause you to miss out on bonus. There’s some fixed text at the top that makes clear this is different from a question score.

The order of dishes and dish types on the Dish Heat Maps has been changed - they are now sorted in descending order of sample size. This makes it easier to ignore those with an insignificant sample. 

In most feedback sites, when we ask the guest how likely they were to recommend, we also ask why. A new report in The Hub enables you to see which factor is the most influential overall but also for detractors and promoters. The report is also interactive, so you can select any data point to see how it is trending over time, as well as filtering related comments.

The Reviews Overview and Review Heat Maps have for some time contained Deliveroo reviews for those with an integration. But we have now added the option for Just Eat and Uber Eats, so you can compare the performance of each delivery aggregator at each site. There is no extra charge for clients already subscribing to reviews. Just Eat is really easy to set up - we have done most of these for you but, if you spot any missing, just send us the URL. Uber Eats is fairly easy too - there's just an extra step for you to complete in your Uber Eats portal.

We've added a new comparison option called "Sector" to both NPS Overview and Reviews Overview. This allows you to compare your performance (KPI and trend) with other HGEM clients in the same type of hospitality business. In the case of reviews, to make for a more meaningful comparison, we have only used Google.

Anecdotally, this was the most commonly added filter. So it now appears as standard on most pages. This makes it easier if you want to quickly filter by a particular review channel or survey source.

Previously, all reviews showed out of 100 in the inbox – this was to make sure the colour coding still worked alongside feedback and audits which are all out of 100. But it has now been updated to show scores out of 5 instead, as this is more familiar to most users.

1. There was previously one report with a mixture of tabs – some for responses and some for tasks. Navigating them was a bit confusing. So these have been separated into two separate reports in a category called “Actions”.

2. Also, the tasks datasheet now has additional colour-coded columns for 'Days overdue' and 'Duration' (both of which are already in the By Person and By Category pages).