There's now a dedicated 'media' tab on the inbox where you can browse and filter images. Each image is labelled with the location and date.

We have added icons for visit type (and in the case of reviews, the review source), simplified the design, and condensed them so that more can be viewed when scrolling. You can hover over a tile for more info (Visit ID, Visit type, Area). And icons appear on the right where there are photos and/or actions:

We've introduced two new new heat maps, designed to help you drill into the stats around Net Promoter Score:

1. NPS Statistics: shows NPS score and the number/percentage of promoters/detractors in multiple dimensions (such as location and date range).
2. NPS Alignment: shows how NPS varies according to promoter/neutral/detractor by question, overall by the answer given to a question, and by dish ordered.

We've increased from 3 to 10 the number of social advocacy channels to which we can refer happy customers from your survey site if they've indicated that they've enjoyed their experience. A clipboard enables them to copy their comments.

We've made it easier to see where you are in the main navigation. And the page ellipsis has been expanded so you can go straight to the 'Print' and 'Export' options.

To support clients requiring mystery guest audits outside the UK we have created an integration with Shopmetrics, a system used by many mystery shopping suppliers. This means that we can import data and photos from audit reports to display in our own way in The Hub.

Many of you use custom date periods for visits or reporting. We have expanded this functionality so that you can have custom quarters, months and weeks organised in a hierarchy. Just send us your calendar and we'll adapt it for importing. You'll see this new hierarchy in a redesigned date filter (see below), which also displays the start and end date of a period when you hover over it. The new reporting periods can work independently of scheduling periods and Hub reports are being updated to use them. 

Sometimes it's useful to put hidden questions into a mystery visit report. For example, when you want to capture some information without distracting managers. You can now view the results from hidden questions using a custom report in The Hub which is visible to selected users.

If you create tickets in WebCRM (commonly used for tracking complaints), you can now feed these into The Hub inbox and reports. Each includes a link back to the original ticket.