We recently enabled filters to stay in place when you leave and come back. So now we've added a button to reset filters to default if you choose.

We've made a load of improvements to reporting on survey responses:

1. ‘Survey Responses’ is now a dedicated report in the ‘Actions’ section. The reports for ‘Review Responses’ and ‘Responses by Location’ are also now standalone reports. This will save waiting for the first tab to load.
2. A filter has been added for Visit Type, and External Feedback is now included.
3. A filter has been added for Task Status.
4. Extra filters can now be added from the ‘More filters’ button. The following were previously disabled: Task category, Task priority, Questionnaire type, Visit score, NPS classification, Feedback category, Feedback subcategory, Day part, Day of week.
5. The sort order has been changed so that the newest ones are at the top.
6. The Visit ID is now linked, so it will take you to the relevant report in the inbox.
7. Date Added – this was previously blank but is now visible.
8. Visit Date – you can now see the date and time of the associated visit report (which will be earlier than the date added).
9. Days since first response – you can now see how long the guest waited since the feedback was submitted.
10. Comments – you can now see the comments left by the guest (note that if you have more than one comment box in a survey, then there may be more than one row per visit).
11. First response – you can now see the first response to the guest.
12. Responder – you can now see who provided the first response.

If we have integrated your TrustPilot page, you can now respond to any reviews directly in The Hub.

Three new split options (week, month and quarter) have been added to the NPS Overview page. These allow you to see how the proportion of promoters and detractors is changing over time.

The 'Overview' pages now have comparison options for Year To Date (YTD). For whatever range of dates you select, you can compare your results with our own Year To Date, as well as for whatever else you're comparing with (e.g. your brand).

When you navigate away from The Hub and then return to it, any filters used in your previous session will now remain in place (although not if using 'incognito' on your browser). This should be a popular timesaver!

In the comment analysis report (under sentiment), you can now multi-select subjects and opinions. This makes it much easier if you want to find all opinionated comments on subjects related to "bacon", for example.

A new option has been added to 4 pages with trend charts enabling you to view the trend by hour of day. So if you have a hunch that things might be going wrong at 9am, now it's easier to find out.

Great news for clients that use OpenTable! We can now import responses against reviews, as well as any photos the guest has uploaded.

If you would like a simple extract of branches, together with their code, area, region, brand and segment, there is now a simple report for this. This is useful for checking the completeness and accuracy of your branch data. It includes an option for branch tags (of which there may be more than one row per branch – hence why it’s optional). One example of where tags have been used is in recording the year that a branch was refurbished and then using this in analysis in other reports.