We have completely rebuilt an old report showing feedback per server. You can now select a server (based on what the guest enters in a tagged question) to see their average score. You can also select the server to see a breakdown of their feedback. By default, servers will be grouped by branch.
Some clients have visit periods that are different from heir reporting periods (for example, if you report by calendar month but have visits every 2 weeks). We have therefore added the option to view trends and heat maps with results grouped by visit period.
When looking at opinions on the sentiment heat maps, it could previously be a long scroll before you could see opinions on the subject you're interested in. So we've made this easier by adding a search option.
The task reports (which can be found under 'Actions') have been split into separate reports to improve loading times. And a new report has been added to this suite, enabling you to view comments from the guest alongside the task category and question score.
The branch information report (which can be found in the 'Data' section on The Hub) now contains data on users. So you can see which branches are visible to which users and which branches a give user can see. There is also an option to search by manager.
The dish ratings heat map now has extra columns showing sentiment (positive, negative and net) in addition to the dish KPIs from the survey. This can be viewed by dish or dish type, and expanded out to view by locations.
If you wish to make an appeal on a mystery visit report, you can now do this via The Hub. From the visit report in the inbox, go to the Appeals tab and enter what you wish to appeal. This will often be one or more questions but there is also an option to comment on the conduct of the visit. Some clients may also wish to record circumstances which would not affect any score but which should be taken into account. There is also an option to limit the number of appeals that can be made by a single branch in a given number of weeks.
The photo gallery in The Hub has a new multiple download feature. Just select the images you wish to download, and click the green button to save them to a folder on your desktop.
A new filter has been added to the Dish Rating Heat Maps that allows you to search both the filter and report content by any word(s) you like.
A new page under Dish Ratings allows you to view the top 10 and bottom 10 dishes against each KPI. Note that if more than 10 are tied at 100%, for example, the lists will scroll. This image shows an anonymised example.
