A new filter has been added to the Dish Rating Heat Maps that allows you to search both the filter and report content by any word(s) you like.

A new page under Dish Ratings allows you to view the top 10 and bottom 10 dishes against each KPI. Note that if more than 10 are tied at 100%, for example, the lists will scroll. This image shows an anonymised example.

We've made it easier to select multiple questions with new check boxes in The Hub's question filter.

All tasks are related to a visit. But if you don't know the Visit ID, you can now search by Case ID using this new filter:

If you create tasks in The Hub, you can now ask us for daily or weekly email reports containing details on open tickets.

We recently enabled filters to stay in place when you leave and come back. So now we've added a button to reset filters to default if you choose.

We've made a load of improvements to reporting on survey responses:

1. ‘Survey Responses’ is now a dedicated report in the ‘Actions’ section. The reports for ‘Review Responses’ and ‘Responses by Location’ are also now standalone reports. This will save waiting for the first tab to load.
2. A filter has been added for Visit Type, and External Feedback is now included.
3. A filter has been added for Task Status.
4. Extra filters can now be added from the ‘More filters’ button. The following were previously disabled: Task category, Task priority, Questionnaire type, Visit score, NPS classification, Feedback category, Feedback subcategory, Day part, Day of week.
5. The sort order has been changed so that the newest ones are at the top.
6. The Visit ID is now linked, so it will take you to the relevant report in the inbox.
7. Date Added – this was previously blank but is now visible.
8. Visit Date – you can now see the date and time of the associated visit report (which will be earlier than the date added).
9. Days since first response – you can now see how long the guest waited since the feedback was submitted.
10. Comments – you can now see the comments left by the guest (note that if you have more than one comment box in a survey, then there may be more than one row per visit).
11. First response – you can now see the first response to the guest.
12. Responder – you can now see who provided the first response.

If we have integrated your TrustPilot page, you can now respond to any reviews directly in The Hub.

Three new split options (week, month and quarter) have been added to the NPS Overview page. These allow you to see how the proportion of promoters and detractors is changing over time.

The 'Overview' pages now have comparison options for Year To Date (YTD). For whatever range of dates you select, you can compare your results with our own Year To Date, as well as for whatever else you're comparing with (e.g. your brand).