The Survey Demographics report (which you'll find in Question Heat Maps) previously only contained data for feedback surveys. Whilst still mostly useful for that source, the report now also includes Mystery Visits and Delivery Audits at the request of some users - not for demographics such as age and gender, but for some of the other visit profiling measures. For example, it may be useful to see how scores for the whole report vary according to 'Reservation' (i.e. whether or not a person booked an eat-in visit). To see such data, you would need to have a relevant question tagged in your questionnaire (your Client Success Manager can help with this).

Most of the time during UK business hours, our support team will now be available to help out with quick questions when you're on The Hub. Look for the chat icon in the bottom right corner. If they can't help with your query, they'll find someone who can.

When replying to guest feedback in The Hub, the subject line is now pre-populated with "Your recent visit to [location]". So you don't need to type anything unless you wish to edit it. More time saved!

You can see all these updates from the bell icon in the top right of The Hub. But now you can also do more:

There's a 'Suggest Feature' button. Add your suggestion in there and other users can vote on it. We will review the list periodically to influence our development schedule.

And you can also see a few items in our current roadmap, so you can have a sneak preview of what's coming down the track.

These three new review sources can now be streamed into The Hub for those with Review Management.

Users that have French selected as their browser language will now see navigation and other terms automatically displayed in French. To change your browser language in Chrome, just go to Settings > Languages.

We have been reporting on review responses for a long time. But you can now report on survey responses too (where these responses come from The Hub). Find the new tab in the Feedback Overview report and see how each location is doing in terms of response rate and time to respond.

For those using POS integration to look up what a guest has ordered, you may already know that we filter the list to only the dishes that you want to collect feedback on, and we can display images of the dishes to guests. But some orders may contain a large number of dishes/images. So we now automatically add in a predictive text search function when the number of dishes goes over a certain amount. Just friendlier for your guests!

Most users like to view results by their reporting quarters/months/weeks. But those of you with audits will sometimes find a visit belonging to a given period falls outside of its intended dates (for example if it needs rescheduling). You now have an option to group results by the visit scheduling period. This is helpful if you want to make sure every location has a visit within a particular grouping.

As part of ongoing improvements to the way we can benchmark you against competitors, we have released a new benchmark heat map (you’ll find it in the Team section). The report will show your performance, the gap compared to other clients with a similar operation, and the sample size this is based on. For this report to be populated, you will need to have questions in your questionnaire tagged with available benchmarks – your Client Success Manager can help you with this. You can view performance overall, as well as by location.