The Reviews Overview and Review Heat Maps have for some time contained Deliveroo reviews for those with an integration. But we have now added the option for Just Eat and Uber Eats, so you can compare the performance of each delivery aggregator at each site. There is no extra charge for clients already subscribing to reviews. Just Eat is really easy to set up - we have done most of these for you but, if you spot any missing, just send us the URL. Uber Eats is fairly easy too - there's just an extra step for you to complete in your Uber Eats portal.

We've added a new comparison option called "Sector" to both NPS Overview and Reviews Overview. This allows you to compare your performance (KPI and trend) with other HGEM clients in the same type of hospitality business. In the case of reviews, to make for a more meaningful comparison, we have only used Google.

Anecdotally, this was the most commonly added filter. So it now appears as standard on most pages. This makes it easier if you want to quickly filter by a particular review channel or survey source.

Previously, all reviews showed out of 100 in the inbox – this was to make sure the colour coding still worked alongside feedback and audits which are all out of 100. But it has now been updated to show scores out of 5 instead, as this is more familiar to most users.

1. There was previously one report with a mixture of tabs – some for responses and some for tasks. Navigating them was a bit confusing. So these have been separated into two separate reports in a category called “Actions”.

2. Also, the tasks datasheet now has additional colour-coded columns for 'Days overdue' and 'Duration' (both of which are already in the By Person and By Category pages). 

1. NPS Heat Map > By Demographic. We've added buttons for time dimensions to this report. This means you can add rows for day, day part, month or quarter when analysing any demographic or visit profile measure.

2. Reviews Heat Map > Rating Distribution. This has a table to show how the proportion of ratings for each value (from 1 to 5). You can now also see the response rate for each rating (1-5). To keep the report tidy, this is off by default, but it can be turned on with a simple switch. 

The HGEM Key Results API has had a couple of enhancements:

1. The date filter has changed from "Visit Date" to "Modified Date". This means you won’t miss out on any records that were created recently but for an older date.

2. New fields have been added for Questionnaire Section (with scores), Question Subject (with scores), and Visit Source. Against each question, you can also get category and analysis tag.

Screenshot 1: NEW TASKS. In the main ‘Task’ list, each tile now shows the title of the task, as this makes it clearer what needs to be done. Previously it showed the branch name – this has been added lower down, next to the assignee.

Screenshot 2: TITLING GUIDANCE. Clearer guidance has been added for users when giving a title to a new task.

Screenshot 1: DISH PERFORMANCE BY KITCHEN. You can now see the performance of each kitchen in the dish heat maps, without results being broken down by each dish. Just use the ‘No selection’ drill down.

Screenshot 2: NPS BY DISH. Extra buttons have been added to this report. Previously you could only see dishes nested into dish types. Now you can choose to see them without being grouped, or you can drill up to see NPS at dish type level.

Two new features this week:

1. BRANCH CODE IN KPIs. Some clients find it useful to see branch codes along with their names. So the KPI report at ‘Location’ level has been redesigned to do this. It also groups together areas and regions with a single heading rather than repeating it on every row.

2. VISIT SCORE IN TASKS REPORT. When looking at the tasks datasheet, it can be useful to know the score for the visit that relates to each task. So we've added this, along with the usual colour coding.