Many of you use custom date periods for visits or reporting. We have expanded this functionality so that you can have custom quarters, months and weeks organised in a hierarchy. Just send us your calendar and we'll adapt it for importing. You'll see this new hierarchy in a redesigned date filter (see below), which also displays the start and end date of a period when you hover over it. The new reporting periods can work independently of scheduling periods and Hub reports are being updated to use them. 

Sometimes it's useful to put hidden questions into a mystery visit report. For example, when you want to capture some information without distracting managers. You can now view the results from hidden questions using a custom report in The Hub which is visible to selected users.

If you create tickets in WebCRM (commonly used for tracking complaints), you can now feed these into The Hub inbox and reports. Each includes a link back to the original ticket.