As of tomorrow (25/08), when raising an appeal for your mystery visit, you will be asked to categorise it to ensure that we route the appeal to the right place and resolve it as quickly as possible with you 👍

Our most popular email digests just got better! These now contain a Halo summary to tell you what's happening and what to do next. Speak with your client success manager or a member of our support team to get our digest emails set up and insight to your finger tips! 💚

Halo now provides more specific, actionable answers to dish-related questions, from NPS impact to dish-specific sentiment and improvement recommendations 🍔🚀

Halo, the Hub's AI assistant, can now turn your insights into action by creating an action plan for you in seconds 💚

Get started in two ways! Let Halo offer you a plan when your dashboard summary loads, or head to the AI Assistant page and ask for one yourself. Filter by time period or location to focus the plan, and refine it in conversation with Halo. You can access your plan in the Hub under the Action Plans tab and download it as a PDF. 

Action plan authors can now delete their own plans and keep them hidden until they're ready to share them with the team 👯

On surveys where the guest has consented to be contacted, you'll now see a "Generate AI Responses" button that creates five suggested replies based on the guest's comment. Just choose your favourite, tweak it to suit, and hit send 📩

Halo now proactively analyses your data and surfaces the five most notable insights as soon as you open the dashboard.

Insights are focused on the biggest opportunities, with supporting data and a recommended action to investigate or improve. You can also save the summary to your Halo chat history for future reference. Happy Halo-ing! 😇

You can now export your action plans as PDFs, making it easy to share them with your team or print them for display. 🎉 Just click into your action plan and hit Download PDF!

Action Plans are a new way to track ongoing improvements for one or multiple locations over time - capturing what went well, what to improve, and turning actions into to-dos that automatically update the plan status as work is completed. You can preview actions from anywhere in the Hub by clicking the Action Plans icon to view your data and actions side-by-side. 🚀

The Raw Data report in the Hub now includes question categories, making it easier to see which category each question belongs to when reviewing your data.