Action Plans are a new way to track ongoing improvements for one or multiple locations over time - capturing what went well, what to improve, and turning actions into to-dos that automatically update the plan status as work is completed. You can preview actions from anywhere in the Hub by clicking the Action Plans icon to view your data and actions side-by-side. 🚀
The Raw Data report in the Hub now includes question categories, making it easier to see which category each question belongs to when reviewing your data.
The Halo mascot now features in your chat window, and suggested prompts have been moved into the new initial chat interface. We’ve also improved Halo’s understanding of your questions, so it can surface more relevant and helpful content. If you haven't explored Halo yet, check it out!
You’ll now see the full question text when you hover over the question subject in Appeals. This small improvement gives you more context at a glance.
We’ve improved the Q&A reports in the Hub - for both feedback surveys and mystery visits - to help you better understand the impact of each answer. You can now:
These changes make it easier to judge the impact of guests’ answers to your questions.
We've introduced SSO via Google to the Hub, allowing you to sign in quickly and securely using your Google account.
There is an option to show the full question text when selecting a question to appeal on your mystery visit.
You can now search response templates in Guest Communications for online feedback surveys. Simply enter a keyword to quickly find the most relevant template for handling customer complaints or queries - saving your team time and ensuring consistent replies.
The appeals report for mystery guest audits has been expanded to include additional appeal statuses and a new chart showing the number of appeals in each status.
A new feature has been added to the Hub allowing users to save filter selections as presets. Users are also able to set a default setting for when they login to the platform or refresh the page.
