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Update
3 weeks ago

Update task status when responded to review

It has long been the case that when you respond to a survey, an associated task would update its status to 'Action Taken'. This behaviour is now the same for a task that is associated with a review. So now you won't have to make an edit in two places.

Update
a month ago

Tasks by category in email report

The templates for the daily and weekly task reports that are delivered by email now have an extra table listing the number of open tasks by category.



Update
a month ago

Employee survey icon

There is now a distinct icon for employee surveys in the inbox. Previously they were hard to distinguish from other visit types.


Update
a month ago

Improvements to competitors heat map

A couple of changes have been made to the competitors page on the reviews heat map. It now lands on the option grouped by branch, as this is usually the preferred option. Also, the order of the columns has been updated so that the competitor stats are adjacent to the competitor names.


Update
a month ago

Task category table added to task report

The weekly email report template now has an extra table where you can view a list of task categories showing a count for each.


Update
3 months ago

Restriction on raw data extract dates

The Raw Data report has a new restriction of 3 months that can be selected for the filter (this can be any three months). This helps to maintain faster speeds for other users on The Hub without unexpected slowdowns when a very large report is being processed.


Update
3 months ago

Delivery Reviews tab content

The Guest Communications tab is not relevant for delivery reviews. It has therefore been hidden to avoid any confusion.

Update
5 months ago

Answer now available in datafeed API

An end point has been added in the datafeed API for the answer to a question (as opposed to just its score).

Update
5 months ago

Employee surveys in inbox

Employee surveys have always been hidden from the inbox. But we can now make them visible via permissions for specified users. This makes it easier to see a full survey in addition to the analysis reports.


Update
5 months ago

Feedback opportunities by section

On the Feedback Overview page, you can now examine opportunities by questionnaire section (as well as by question). This brings the page into line with Audit Overview, where this option has existed for some time.