You’ll now see the full question text when you hover over the question subject in Appeals. This small improvement gives you more context at a glance.

There is an option to show the full question text when selecting a question to appeal on your mystery visit.

The appeals report for mystery guest audits has been expanded to include additional appeal statuses and a new chart showing the number of appeals in each status.

It has long been the case that when you respond to a survey, an associated task would update its status to 'Action Taken'. This behaviour is now the same for a task that is associated with a review. So now you won't have to make an edit in two places.

The templates for the daily and weekly task reports that are delivered by email now have an extra table listing the number of open tasks by category.

There is now a distinct icon for employee surveys in the inbox. Previously they were hard to distinguish from other visit types.

A couple of changes have been made to the competitors page on the reviews heat map. It now lands on the option grouped by branch, as this is usually the preferred option. Also, the order of the columns has been updated so that the competitor stats are adjacent to the competitor names.

The weekly email report template now has an extra table where you can view a list of task categories showing a count for each.

The Raw Data report has a new restriction of 3 months that can be selected for the filter (this can be any three months). This helps to maintain faster speeds for other users on The Hub without unexpected slowdowns when a very large report is being processed.