An end point has been added in the datafeed API for the answer to a question (as opposed to just its score).

Employee surveys have always been hidden from the inbox. But we can now make them visible via permissions for specified users. This makes it easier to see a full survey in addition to the analysis reports.

On the Feedback Overview page, you can now examine opportunities by questionnaire section (as well as by question). This brings the page into line with Audit Overview, where this option has existed for some time.

The visit source filter has been made much more efficient to improve page load speed. It now lists sources that exist for the whole client, regardless of whether they exist for the user that is logged in.

The review pages all contain a filter so you can choose either social or delivery reviews. We have therefore removed this filter from the page level on these pages to avoid potential confusion.

Some heat maps have quite a lot of horizontal scroll (for example, if questions are displayed as columns). This often involved having to scroll down vertically to find the horizontal scroll bar (and losing the column headings in the process). To make this easier and quicker, the pages have been made shallower.

In the KPIs report, the audit score and sample size previously only included mystery visits. It now also includes delivery audits and telephone audits (which can be filtered out if desired).

A couple of pages have received minor clarifications:

• SCREENSHOT 1 (Benchmarking Overview): There’s a new piece of static text that makes it clear that the page only shows questions that have been tagged with an industry benchmark. If the page looks blank, talk to your CSM about tagging questions.
• SCREENSHOT 2 (Hub Usage): The chart labels now make it clear that all stats are based on page views.

The eNPS Overview page now has additional fields in the table at the bottom. So when exporting data, you can include department, length of service and question.

The order of dishes and dish types on the Dish Heat Maps has been changed - they are now sorted in descending order of sample size. This makes it easier to ignore those with an insignificant sample.