Here are details of the latest batch of improvements that we've made to The Hub in the last week:

New Feature DISH KPIs. Buttons for the full range of dish KPIs are now present in the dish overview report. It now defaults to an overall dish score which takes account of any KPIs that you're using. Temperature has also been added to the heat map.

New Feature SHOW/HIDE DATA TABLE FOR EXPORT. All the overview reports have a table at the bottom that is primarily used for exporting comments. As it makes the page slower to load, this is now hidden by default but there's a toggle button to display if required.

Update DELIVERY REVIEWS. A button has been added in to the Reviews Overview to enable you to view delivery reviews (if you are using the Deliveroo integration).

Fix BENCHMARK REPORTS. In the heat map, the 'branch' option was showing areas and regions. In the overview report, the sector comparison was not displaying. Both have been corrected.

Fix SECTION SCORES. There was an occasional small discrepancy between section scores between different reports when some questions were marked as not applicable. This has been corrected.

Thanks to those who provided feedback following the launch of Hub v4 a couple of weeks ago. Here's a summary of changes we've made in that time:

Fix PAGE RESIZING. This has been improved for mobile and zoomed out users.

New Feature RAW DATA. We've added extra column options for section number, question number and full question text. There's also a new filter that you use to filter out rows with no comments.

Update NPS INFLUENCE REPORT. The layout has been improved to make it easier to see how the influence is calculated from promoter and detractor scores.

New Feature TOGGLE BETWEEN % SCORE & RATINGS. This option has been added to feedback and dish heat maps so you can choose between seeing % scores (default) and ratings (which are normally out of 5).

New Feature TOGGLE BETWEEN SAMPLE COUNT & %. This option has been added to the Questions & Answers page on Feedback Overview so you can choose between seeing the sample size as a count or as a % of the total for each question.

New Feature DISH KPIs. An option for dish sample size has been added to the main KPIs report. And all the less common dish KPIs (presentation, temperature, sample size) have been added to the dish heat maps.

New Feature FEEDBACK BY SECTION. An option for questionnaire section has been added to the feedback heat maps.

Fix TASK CATEGORY FILTER. The task category filter has been enabled to work on the Tasks report.

Update PROJECT AUDITS & INTERNAL AUDITS. Dedicated reports for these two visit types have been added to the Audits section. Only users with permission will see them.

Fix AUDIT QUESTION SAMPLE SIZE. Data at question level on the audit heat maps now shows a count for each question rather than the count of visits (as not every question may be asked on a visit).

Update NPS COMMENTS. Comments on NPS reports have now been filtered to exclude comments from other questions in order to keep the focus on NPS.

Welcome to Hub v4: Simple. Intuitive. Actionable.

Version 4 of The Hub contains the biggest set of improvements since the platform was launched nearly 6 years ago. Here's a summary of what changed on 16th January and how it will benefit users:

Here’s the scenario: you want each site to receive (and report on) a visit once per period. But sometimes, for whatever reason, a visit may intentionally take place after the period has ended – although it’s reporting against the correct date, you may want to count it in the previous period. Well, this is now possible. If this happens, just contact us and we’ll arrange this for you.

Managing communications related to guest visits in The Hub is now easier thanks to several improvements. Here’s a summary:

• There’s loads more room for your message, which is handy if you have a lot to say and don’t want to scroll.
• Actions are easier to find on the page – they are now all together and displayed as buttons.
• Details of sent vouchers now appear at the top instead of hidden at the bottom.
• Previous conversations with the same email address can now be seen at the bottom of the page.
• It’s clearer that there’s a review stage after composing a message and before sending it.
• And we’ve generally made the design cleaner.

Managing tasks related to guest visits in The Hub is now easier thanks to several improvements. Note that ‘Tasks’ is the new name for ‘Actions’. Here’s a summary:

• It’s easier to read, compose and send messages with a new ‘WhatsApp’ style design. The comment box will remain in view at the bottom of the screen and previous messages scroll above it. The post icon is now next to the message.
• It’s easier to take other actions with a task thanks to clearer action buttons (such as uploading or jumping to attachments) which are all in the same place in a new fixed subject line bar.
• Buttons for status selection have been made clearer, with three of them (Action Required > In progress > Action Taken) displayed as a workflow.
• It’s easier on the eye text around the meta data fields has been replaced with clearer icons and in-field guidance.
• And finally, the comment box now auto-expands as it fills up – so no more scrolling.
  

We’ve made a couple of improvements to the top of embedded visit reports in The Hub:

• The reports no longer show the image banner (except when you download them as a PDF). This leaves more room on the page to display the results and commentary that most users are interested in.
• The Visit ID is shown in the top right. This is useful if you ever have a query on a report, as it often enables us to respond quicker.

We’ve made a change to the calculation of the Review Response Rate. It now excludes reviews from booking.com that have no comments. This is because booking.com does not enable responses on such reviews and so it was not possible to achieve 100%.

Action cards in the inbox have been redesigned with the following improvements:

• Contemporary with the visit card design
• Tidier content allows more to fit in a list
• Icons for action status, contact status, voucher sent, and message count
• See who the action is assigned to
• Hover over any component to see what it is
• Inclusion of the created date so you can see how old an action is (they are sorted by last message date)

An update has been made to the raw data report in The Hub to include the Guest ID for all surveys (as passed in from your CRM).