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New Feature
a year ago

Enhancements to NPS & Review reports

1. NPS Heat Map > By Demographic. We've added buttons for time dimensions to this report. This means you can add rows for day, day part, month or quarter when analysing any demographic or visit profile measure.

2. Reviews Heat Map > Rating Distribution. This has a table to show how the proportion of ratings for each value (from 1 to 5). You can now also see the response rate for each rating (1-5). To keep the report tidy, this is off by default, but it can be turned on with a simple switch.