7 months ago
Complaints per 10,000 covers
Here's a useful new metric. You can now send us regular updates of how many covers you are serving per site. We can then look at how many complaints you're getting (defined as review ratings of 1 or 2, or a recommend score of less than 5 out of 10). These are mashed together to create this new heat map where you can track the number of complaints for every 10,000 covers for each site.