You can now search response templates in Guest Communications for online feedback surveys. Simply enter a keyword to quickly find the most relevant template for handling customer complaints or queries - saving your team time and ensuring consistent replies. 

The appeals report for mystery guest audits has been expanded to include additional appeal statuses and a new chart showing the number of appeals in each status.

A new feature has been added to the Hub allowing users to save filter selections as presets. Users are also able to set a default setting for when they login to the platform or refresh the page.

We have completely rebuilt an old report showing feedback per server. You can now select a server (based on what the guest enters in a tagged question) to see their average score. You can also select the server to see a breakdown of their feedback. By default, servers will be grouped by branch.

It has long been the case that when you respond to a survey, an associated task would update its status to 'Action Taken'. This behaviour is now the same for a task that is associated with a review. So now you won't have to make an edit in two places.

Some clients have visit periods that are different from heir reporting periods (for example, if you report by calendar month but have visits every 2 weeks). We have therefore added the option to view trends and heat maps with results grouped by visit period.

When looking at opinions on the sentiment heat maps, it could previously be a long scroll before you could see opinions on the subject you're interested in. So we've made this easier by adding a search option.

The task reports (which can be found under 'Actions') have been split into separate reports to improve loading times. And a new report has been added to this suite, enabling you to view comments from the guest alongside the task category and question score.

The branch information report (which can be found in the 'Data' section on The Hub) now contains data on users. So you can see which branches are visible to which users and which branches a give user can see. There is also an option to search by manager.

The templates for the daily and weekly task reports that are delivered by email now have an extra table listing the number of open tasks by category.