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Update
today

Clearer context when reviewing Appeals

You’ll now see the full question text when you hover over the question subject in Appeals. This small improvement gives you more context at a glance.


Update
today

Updates to Question & Answer Reports

We’ve improved the Q&A reports in the Hub - for both feedback surveys and mystery visits - to help you better understand the impact of each answer. You can now:

  • Select multiple questions at once
  • See sample size and % together on the same tab
  • View cleaner data with ‘total’ rows removed

These changes make it easier to judge the impact of guests’ answers to your questions.

New Feature
today

SSO via Google

We've introduced SSO via Google to the Hub, allowing you to sign in quickly and securely using your Google account. 


Update
2 weeks ago

Show full question text when raising an appeal 💬

There is an option to show the full question text when selecting a question to appeal on your mystery visit.

 

New Feature
a month ago

Searching Response Templates by Keyword

You can now search response templates in Guest Communications for online feedback surveys. Simply enter a keyword to quickly find the most relevant template for handling customer complaints or queries - saving your team time and ensuring consistent replies. 


Update
2 months ago

Statuses in Appeals Reporting

The appeals report for mystery guest audits has been expanded to include additional appeal statuses and a new chart showing the number of appeals in each status.


New Feature
2 months ago

Filter Presets

A new feature has been added to the Hub allowing users to save filter selections as presets. Users are also able to set a default setting for when they login to the platform or refresh the page.


New Feature
3 months ago

Server scores report

We have completely rebuilt an old report showing feedback per server. You can now select a server (based on what the guest enters in a tagged question) to see their average score. You can also select the server to see a breakdown of their feedback. By default, servers will be grouped by branch.

Update
3 months ago

Update task status when responded to review

It has long been the case that when you respond to a survey, an associated task would update its status to 'Action Taken'. This behaviour is now the same for a task that is associated with a review. So now you won't have to make an edit in two places.

New Feature
3 months ago

View audit trends and heat maps by visit period

Some clients have visit periods that are different from heir reporting periods (for example, if you report by calendar month but have visits every 2 weeks). We have therefore added the option to view trends and heat maps with results grouped by visit period.