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New Feature
5 months ago

Enhanced survey responses reporting

We've made a load of improvements to reporting on survey responses:

  1. ‘Survey Responses’ is now a dedicated report in the ‘Actions’ section. The reports for ‘Review Responses’ and ‘Responses by Location’ are also now standalone reports. This will save waiting for the first tab to load.
  2. A filter has been added for Visit Type, and External Feedback is now included.
  3. A filter has been added for Task Status.
  4. Extra filters can now be added from the ‘More filters’ button. The following were previously disabled: Task category, Task priority, Questionnaire type, Visit score, NPS classification, Feedback category, Feedback subcategory, Day part, Day of week.
  5. The sort order has been changed so that the newest ones are at the top.
  6. The Visit ID is now linked, so it will take you to the relevant report in the inbox.
  7. Date Added – this was previously blank but is now visible.
  8. Visit Date – you can now see the date and time of the associated visit report (which will be earlier than the date added).
  9. Days since first response – you can now see how long the guest waited since the feedback was submitted.
  10. Comments – you can now see the comments left by the guest (note that if you have more than one comment box in a survey, then there may be more than one row per visit).
  11. First response – you can now see the first response to the guest.
  12. Responder – you can now see who provided the first response.