The Hub improvements just keep coming! Here's our latest batch released within the last week:

New Feature 1. NPS DAY VS DAY PART. Get deeper insight on what happens at different times during the week. A new page has been added to NPS Heat Maps where you will find a comprehensive range of options to analyse NPS results by day and day part, either by themselves or combined. You can drill down by all the location groupings, such as branch, area, brand, etc.

New Feature 2. TASK CATEGORIES. There is a new option on the Tasks report to view task statistics by category. When you create a task, you can give it a category such as cleanliness or allergies. With this new report, you can get statistics on each category. This can be helpful, for example, if you want to see which categories are taking longest to resolve or have the most complaints.

New Feature 3. SECTION & QUESTION. There is a new option on ‘Audit Heat Maps > Location vs Question’ to group questions by section instead of viewing them alphabetically.

New Feature 4. ANSWERS GROUPED BY QUESTION. Previously, all answers on the Q&A reports were in a single list until filtered. Now they are grouped by question as soon as you land on the page.

New Feature 5. BOOKING.COM IN-APP RESPONSES. You can now respond to booking.com reviews directly from The Hub. Integration is a doddle and can be done in less than a minute if you have the right permissions for your properties - more information in the knowledge base.

Update 6. IMPROVED AUDIT PAGE TIPS. The text on points lost and bonus lost has been separated into its own page tip, and line breaks have been added to ‘How can we do better?’ to aid clarity.