Here's another batch of improvements added to The Hub in the last 3 weeks:

New Feature RAW DATA - NEW FIELDS. The following fields have been added to offer more granular reporting when building your own reports:

• 'Points scored' and 'Points available' at question level. Previously, these were only available at visit level.
• 'Day', 'day part', and reporting periods for 'week', 'month' and 'quarter'. These reflect the range of time dimensions available on other reports in The Hub.

New Feature eNPS OPPORTUNITIES BY QUESTION. The old-style column chart on the eNPS Overview report has been replaced by a new set of 4 charts showing your best opportunities from employee surveys by question, department, longevity and points lost.

Update eNPS DATA IN KPI REPORT. Still in the eNPS space, this new column has been added to KPIs so you can easily see Employee NPS results alongside Guest NPS.

Update DISH COMMENT FEED. The comments feed in the Dish Overview report now shows the dish that each comment relates to.

Update CHANGE TO DEFAULT TIME DIMENSIONS. On the Audit Overview page, this has changed from Week to Month. On Reviews Overview, it has changed from Day to Week. These changes mean the trend chart will suit a majority of users on first landing.

Update REVIEW TREND OPTIONS. The option to trend reviews by Day Part has been removed, as the time of day that the review was left bears no resemblance to the time of the guest’s visit. We have also relabelled the ‘Day’ button to say ‘Day of Review’ as this is more accurate than day of visit. 

Fix DISH HEAT MAPS. Dishes were not showing for clients that had no regions. This has been corrected.