Many users will be familiar with the option for response templates for reviews. We have now added this for feedback surveys. This is particularly useful when you need to follow a standard process for certain types of complaint. Your team can respond much more quickly, keeping in line with your tone of voice and within the boundaries that you set. All content can be personalised before sending. You can also now upload files (with or without a template). If you would like to set up custom response templates, please discuss with your Success Manager.